Effective Date: 6th August 2024
1. Introduction
Who We Are
Welcome to Ribrad! At Ribrad LLC (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal data is handled with care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.ribrad.com (the “Site”).
2. Information We Collect
a. Personal Information
We may collect personal information from you when you create an account, place an order, or interact with our Site in other ways. This information may include:
- Name
- Email address
- Shipping and billing address
- Payment information
- Phone number
b. Non-Personal Information
We also collect non-personal information, such as:
- IP address
- Browser type
- Device information
- Cookies and usage data
3. Use of Information
a. Personal Information
Your personal information is used to:
- Process your orders and manage your account
- Provide customer support
- Send updates regarding your orders or our services
- Tailor product recommendations and personalize your experience on our Site
We also log certain account activities, such as logins, sign-ups, and reviews, to ensure the security of our Site and protect against unauthorized access or fraudulent activities.
All payments on our Site are securely processed by Stripe and GoDaddy Payments (GoDaddy). They are both trusted third-party payment processors. We do not store or have access to your full payment details; Stripe & GoDaddy handle all payment information securely in accordance with industry standards.
b. Non-Personal Information
Non-personal information is used to:
- Analyze and improve the performance of our Site
- Enhance your browsing experience
- Monitor usage patterns and trends
4. Cookies
a. Types of Cookies
We use cookies to optimize your experience on our Site. These include:
- Compulsory Cookies: These cookies are necessary for the basic functioning of our Site. They are always active and enable essential services, such as security, network management, and accessibility. They also help personalize content, including user-based product recommendations.
- Optional Cookies: These cookies are only used with your consent and help us to improve our services by collecting and reporting information on how you use the Site.
b. Managing Cookies
You can manage your cookie preferences through your browser settings. However, please note that disabling compulsory cookies may affect the functionality of the Site.
c. How We Use Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
5. Sharing and Selling of Information
We do not sell, trade, or otherwise share your personal information with third parties, except as necessary to provide services to you or as required by law.
This means that if law enforcement agencies ask for your data, we will provide it to them to the full extent of the law.
If you request a password reset, your IP address will be included in the reset email but will never be manually shared with third parties.
We may share account activity with law enforcement agencies or with an external web and cyber security entity for security purposes only including the security of other users.
Visitor comments and reviews will be checked through an automated spam detection service.
6. Your Rights
a. Data Access and Deletion
You have the right to request access to your personal data or ask for it to be deleted (This does not include any data we are obliged to keep for administrative, legal, or security purposes). You can also request to receive an exported file of the personal data we hold about you, including any data you have provided to us. To exercise this right, please contact us at privacy@ribrad.com. We will respond to your request in compliance with applicable laws.
b. Compliance with GDPR and California Consumer Privacy Act (CCPA)
We comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This includes your rights to access, correct, delete, and restrict the processing of your personal data.
7. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
8. How long we retain your data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
9. Data Security and Deletion
We implement a variety of security measures to maintain the safety of your personal information. We are committed to ensuring that your data is secure and only accessible by authorized personnel.
In addition, according to section 6 regarding your data rights, you have the right to request the deletion of your personal information. If you would like us to delete your data, please send an email to privacy@ribrad.com. Upon receiving your request, we will promptly delete your personal information in accordance with applicable laws and regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We will also email all our registered users regarding any changes to this privacy policy. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Ribrad LLC
Email: privacy@ribrad.com
Thank you for trusting Ribrad with your personal information.